Here are
some of the questions we frequently encounter. If you have any
questions which we have not answered for you here, please send
your question to us at info@cmponline.biz
and a CMP representative will respond within two business days.
Do I
have to pay a licensing fee to use the music I purchase from
CMPonline?
All products
sold by CMPonline (Multitrax and Power Music releases)
are legally licensed music compilations. This means the suppliers
have paid for the right to obtain a master recording, and duplicate
that recording for public sale. While the licensing fees they
pay for this purpose protect them, they do not protect you,
as an instructor.
For that,
all fitness clubs and centres (and other public or private facilities)
are required to pay for the right to play publicly protected
musical works. A blanket license from the music rights authority
in your country is required for this. If you work for a facility
where these licenses have already been obtained, then you are
not personally responsible for obtaining them for your classes.
If you
teach in a home studio, or you own a facility where aerobics
classes are taught, you are responsible for paying these fees.
It is unlawful to play publicly protected music in a public
forum without obtaining the proper licenses.
NOTE:
It is also unlawful to reproduce publicly
protected music without obtaining a license to do so, if that
reproduction will be played in a public forum. Contrary to popular
thought, this means it is unlawful to make your own tapes/CD's
by mixing from your personal music collection, or by copying
another instructor's music.
Why
are your tapes and CD's so expensive?
Within
the fitness industry, our prices are very competitive and typical.
But beyond that, it is important to note a few things:
· It
is sometimes very expensive to obtain the music licensing
for the popular songs included on many compilations
· All of our compilations are meticulously edited for the
proper musical phrasing necessary for aerobic instruction
· Most of our compilations contain two fully-edited, 45-minute,
continuous music mixes (much more music than a typical single
tape or CD from the music store)
· All our music is imported from the USA and Europe which
places high demands on our price range due to exchange rates
and import customs fees levied on all luxury items.
Why
doesn't all the music feature original artists?
Our suppliers
do use the original artist whenever possible. But the most popular
artists, if they are available at all, often demand fees that
would require our suppliers to raise their prices.
Rather
than raise the prices, or choose not to include a particularly
popular song, our suppliers often hire a reputable producer
to remake that specific song for inclusion on one of the compilations.
You may
be interested to know that, in addition to paying the producer
to remake the song, they also pay a licensing fee to the song
writer(s) for the use of the song (melody) anyway!
What
kind of music should I use for Kickboxing?
Kickboxing
aerobics is, by its very nature, aggressive. We recommend music
that is aggressive, too. This usually means a heavy beat, with
music that incorporates rock instruments such as "grinding"
electric guitars, or a heavy techno-club sound incorporating
electronic music and effects.
Given that
there are many styles of kickboxing aerobics that are now popular,
our suppliers have produced music in several different tempos
and formats, each of which can be used for a particular style
of kickboxing. For specific information, visit our KICKBOXING
section at www.cmponline.biz
What
is the Frequent Buyer Programme?
Our Frequent
Buyer Programme is a subscription program, whereby the latest
and best new releases are automatically shipped to you as soon
as they become available.
Why
are some of your compilations not available on CD and Cassette?
Some of
our older compilations were never produced on CD; fitness facilities
simply were not equipped with CD players, so it made no sense
to produce them in that format. Since these items do not sell
as much as our newer releases, the cost of reproducing them
on CD at this time is prohibitive.
Lately
the trend has been moving more towards the use of CD, therefore
we are now stocking more items in this format as new releases
become available.
What
purchase methods are available?
Buy using credit card (Visa, Mastercard,
Diners and American Express) or direct transfer, as well as
by phone, fax or mail. For more information please contact us
at info@cmponline.biz
I do
not want to use my credit card. Can I still place an order ?
Yes, you
are most welcome. Our direct transfer option allows you to pay
for an order by doing a direct deposit into our bank account.
Your order will be shipped the moment we receive proof of payment.
Note that this is a more lengthy process, which may increase
the delivery time of your order.
Once you
have placed your order, the quoted order amount (which will
be confirmed via e mail or the telephone ) must be deposited
into the CMP bank account using the following details:
Account
Name: ANNA BRAND
Bank: EMIRATES BANK INTERNATIONAL
Branch: UM SUQEIM BRANCH - CODE 0076
Account Number: 502 283-001
Your order
will only be processed once proof of payment has been received.
Once the deposit has been made please fax a copy of the deposit
slip to CMPonline at +971 4 885 8680 to ensure
the speedy delivery of your order.
How
can I order or contact you by phone, fax, or mail?
Simply
send us an e mail at info@cmponline.biz
for detailed information on how and where to order from CMPonline
or see "Contact Details"
How
do I know that my Internet order is being processed correctly?
After you
submit your order via e mail, you will receive confirmation
of your order. If any problems are encountered during processing
(i.e. a declined credit card, or incomplete address), our customer
service office will contact you by e-mail or telephone.
My credit
card company has refused or declines to pay for my order,how
can I get more information?
To protect
the card owner's privacy, credit card companies do not tell
us the reason why a customer's charge was refused. If an order
is refused or declined, the customer should contact his/her
credit card company and ask the reason why the charge was declined.
All orders
with a credit card refusal will be cancelled immediately. Once
you have sorted out the problem with your credit card company
you will have to start over and place a completely new order.
What
does it cost, and how long does it take to have my order shipped?
Please
see our shipping
and delivery information for more details.
How
can I check the status of my order?
We will
send you a confirmation e-mail as soon as we receive your order
and also when we ship your parcel. Our final confirmation e-mail
to you will include a unique DHL WORLDWIDE EXPRESS "TrackingNumber"
Once you
have received confirmation from CMPonline that your order has
been shipped you can trace the progress of your parcel's delivery
by logging into the DHL WEBSITE at www.dhl.com
Select the "Track an Order" option and enter the unique "Tracking
Number" you have received from CMP.
What
if I have a problem with my order?
CMPonline
offers a 100% satisfaction guarantee. Please see our guarantee
/ return policy for more details.
What
are "cookies," and does the CMP site utilise them?
Cookies
are bits of computer code that are sent from a web site to your
computer's hard drive. They allow your computer to keep important
basic information (such as your passwords, purchase history,
and individual preferences) "handy" so it will be readily available
whenever you visit that same site. (This is important because
that information does not then have to be saved on the web site
server, where others can access it.) The use of cookies is common
at most interactive web sites, and you are usually unaware of
them. Since the CMPonline Web Site is an interactive site, it
may use cookie technology for these reasons.
Does
CMPonline have an office or a shop I can visit in my area?
CMPonline
has only one office in Dubai Media City. When nearby, we encourage
you to drop in to visit us and make your purchases in person.
We often
also have a sales booth at many of the major fitness industry
events and conventions.
However,
most of our customers reach us through mail, web site, and phone
orders.
For more
information please refer to our Contact
Details.
HAVE
MORE QUESTIONS?
Haven't
found the answer to your question?
Please
complete the Information Request Form below or contact
CMPonline for help on +971 4 394 8517 or +971 50 457
7309 during office hours or send mail to info@cmponline.biz
